The Velvet Horizon Gallery — Collector’s Guide & Purchase Information

THE VELVET HORIZON GALLERY

A Collector’s Guide

This information applies to paintings and artworks purchased from our gallery.

TERMS OF SERVICE, PRIVACY POLICY, SHIPPING, REFUNDS & COLLECTOR INFORMATION

Effective Date: 10 November 2026

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1   About Us

Welcome to The Velvet Horizon Gallery.

The Velvet Horizon Gallery is operated by Lakhi® Publishers (Pty) Ltd, trading as The Velvet Horizon Gallery.

Our gallery showcases original artworks, including paintings, drawings, mixed-media works, and limited collection pieces.

By accessing this website, viewing our collection, making enquiries, or purchasing artwork from us, you agree to the terms set out below.

If you do not agree with these terms, please do not use this website.

2   Our Collection

The Velvet Horizon Gallery presents original artworks created by featured artists, including works exhibited within:

The Art of Being Collection

Including, but not limited to:

• The Maverick Woman
• The Still Point Between
• The Architecture of Paradox
• Sovereign of the Quiet Hour
• Where You Lead, I Belong
• The Blue Between Storms

and other artworks that may be added to or removed from the collection from time to time.

Each artwork should be considered unique unless otherwise stated.

Availability is subject to prior sale.

3   Choosing Your Artwork

For enquiries about availability, viewing an artwork, or arranging a purchase, please contact the gallery. Our contact details appear at the bottom of this page.

We encourage collectors to review:

• artwork descriptions;
• dimensions;
• medium;
• presentation details;
• framing options;
• availability status;

before confirming a purchase.

If additional photographs, videos, or information are required, please contact us before placing an order.

When making enquiries, please quote the artwork title or reference number.

Please confirm your preferred artwork and any framing or delivery arrangements with us before making payment.

4   Certificates of Authenticity

Every original artwork is supplied with a Certificate of Authenticity.

The Certificate of Authenticity confirms the artwork's identity and forms part of the artwork's provenance documentation.

Certain artworks may include additional supporting documentation where appropriate.

Where artwork includes historical, collectible, or archival components, additional provenance records may be available upon request.

The artwork’s Certificate of Authenticity is distinct from any separate authentication or grading documentation for those components.

5   Framing

Unless otherwise agreed in writing, paintings are supplied framed.

Frames shown in website images are intended to illustrate presentation and may differ from final framing arrangements.

For paintings, we offer a choice of three frame options. Please discuss the available options with us when arranging your purchase.

The artwork’s price remains unchanged if you do not wish to select one of the three offered frames.

Where multiple frame options are available:

• collectors may select their preferred option before purchase;
• the artwork price remains unchanged unless specifically stated otherwise;
• framing choices must be confirmed before payment.

Once a purchase has been confirmed, framing selections cannot be changed without our written agreement.

Certain artworks may have specialised presentation formats including shadowbox or museum-style displays.

6   Artwork Images

We make every effort to display artwork accurately.

However:

• colours may appear differently on different screens;
• lighting conditions may affect appearance;
• scale may differ from photographic representation.

Collectors should review dimensions carefully before making a purchase.

Website photographs are provided for reference purposes only.

7   Prices and VAT

Displayed prices are subject to change without notice until an order has been confirmed.

Displayed artwork prices exclude VAT at 15%. Please request the complete purchase total before payment.

Unless stated otherwise:

• artwork prices exclude shipping charges;
• artwork prices exclude insurance costs;
• artwork prices exclude import duties and taxes;
• South African VAT may apply where required by law.

The currency displayed on the quotation or invoice shall apply.

8   Payment

Payment may be accepted through methods approved by the Gallery, including:

• debit cards;
• credit cards;
• electronic transfers;
• approved payment gateways.

Ownership of artwork transfers only once cleared payment has been received in full.

9   Free Collection from Our Gallery

You may collect your purchased artwork from our gallery in Glen Marais, Johannesburg, at no collection charge.

Collection is available by appointment only.

Unless otherwise agreed, collection is available approximately ten business days after purchase.

Please contact us to arrange your collection appointment and obtain the precise collection address before travelling.

The gallery reserves the right to confirm collection arrangements before release of artwork.

Collectors are responsible for arranging suitable transportation and handling.

Please discuss the artwork’s dimensions and handling requirements with us beforehand so that you can make suitable arrangements.

10   Worldwide Shipping

We can arrange shipping to destinations worldwide at your cost.

Shipping is quoted separately from artwork pricing.

To obtain a shipping quotation, please provide:

• full delivery address;
• country;
• postal code;
• contact details.

We will quote for shipping before proceeding with the delivery arrangements.

Shipping quotations may include:

• packaging;
• freight;
• handling;
• insurance;
• administrative costs.

Please review the quotation carefully and confirm what it includes, together with the proposed delivery arrangements and estimated timing. Ask us about packaging, insurance, and any destination-specific requirements before accepting the quotation.

11   Delivery Times

Delivery estimates are approximate only.

The Gallery is not responsible for delays caused by:

• customs authorities;
• courier companies;
• weather events;
• transport disruptions;
• strikes;
• political events;
• force majeure events;
• circumstances beyond our reasonable control.

12   Import Duties and Taxes

International collectors remain responsible for:

• customs duties;
• import taxes;
• local taxes;
• customs clearance fees;
• government charges.

These amounts are not included in artwork prices unless expressly stated.

13   Damage During Transport

We strongly recommend obtaining insurance for shipped pieces.

If artwork arrives damaged:

1. Retain all packaging materials.
2. Photograph the artwork and packaging immediately.
3. Contact us as soon as possible.
4. Provide your invoice or order reference.

Prompt reporting greatly assists any insurance or shipping claims.

Please retain the packaging while we discuss the next steps with you.

14   Refunds and Returns

Because original artwork is unique and often involves custom preparation, framing, packaging, collection coordination, or international shipping:

All Sales Are Final

Once an artwork purchase has been confirmed and payment has been received:

No refunds, exchanges, credits, or cancellations will be available.

Please check the artwork details, framing arrangements, purchase total, and collection or shipping instructions carefully before confirming and paying for your order.

15   Incorrect Items and Purchase Assistance

If an incorrect artwork has been supplied, please contact us immediately.

We will work with you to investigate and resolve the issue appropriately.

If you have another concern about your purchase, please contact us with your order reference and a description of the issue.

Where relevant, photographs of the artwork and its packaging will help us understand the concern.

16   Cancellations and Order Changes

If you wish to request a cancellation before payment has been received, please contact us promptly.

If you need to request a change or cancellation, contact the gallery promptly with your name, artwork title, and order or invoice reference. Please obtain written confirmation of any agreed change before assuming your order has been amended.

After payment and order confirmation, cancellation requests cannot be guaranteed and may be declined at our sole discretion.

Once an artwork has been shipped or collected, the sale is considered final.

17   Viewing Appointments

Private viewings may be arranged by appointment.

Viewing availability may vary based on:

• artwork location;
• exhibition schedules;
• artist commitments;
• gallery operations.

Please contact us to arrange a suitable time.

18   The Madiba Legacy: A Nation Reborn

The Madiba Legacy: A Nation Reborn forms part of the Velvet Horizon Gallery collection and is included in the collection and shipping arrangements described on this page.

The Madiba assemblage has its own shadowbox presentation. Please confirm its presentation details directly with the gallery.

Because of its:

• dimensions;
• historical elements;
• provenance records;
• specialist presentation requirements;

collectors should contact the Gallery directly for:

• pricing;
• documentation;
• shipping arrangements;
• collection arrangements;
• handling requirements.

Please request its current price and full purchase details before confirming your order.

Please contact us for details of the assemblage’s certificate and the supporting provenance records relating to its historical components.

Additional supporting documentation may be made available where appropriate.

19   Intellectual Property

All website content remains the intellectual property of Lakhi® Publishers (Pty) Ltd or the relevant artist.

This includes:

• artwork images;
• artwork descriptions;
• photographs;
• gallery content;
• catalogues;
• designs;
• logos;
• trademarks;
• written materials.

No artwork image may be reproduced, copied, distributed, published, or commercially used without prior written permission.

Purchasing an artwork does not transfer copyright.

Copyright remains with the artist and/or rights holder unless otherwise agreed in writing.

20   Privacy Policy

We respect your privacy and are committed to protecting personal information.

Information may be collected when you:

• contact the gallery;
• request information;
• arrange a viewing;
• request a quotation;
• purchase artwork;
• subscribe to communications.

Information collected may include:

• name;
• email address;
• telephone number;
• billing information;
• delivery information;
• purchase information;
• website usage information.

21   How We Use Information

We use personal information to:

• process enquiries;
• arrange viewings;
• prepare quotations;
• complete purchases;
• coordinate shipping;
• provide customer support;
• comply with legal obligations;
• improve website performance.

22   Cookies and Analytics

Our website may use:

• cookies;
• analytics tools;
• performance monitoring systems;
• server logs.

These technologies help us improve website functionality and visitor experience.

You may disable cookies through your browser settings.

23   Disclosure of Information

We do not sell personal information.

Information may be disclosed where necessary to:

• payment providers;
• shipping providers;
• insurers;
• technology providers;
• professional advisers;
• regulatory authorities;
• law enforcement agencies where legally required.

24   Data Security

We implement commercially reasonable measures to protect information entrusted to us.

However, no online platform or transmission method can be guaranteed completely secure.

25   Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

26   Limitation of Liability

To the fullest extent permitted by law, The Velvet Horizon Gallery and Lakhi® Publishers (Pty) Ltd shall not be liable for:

• indirect losses;
• consequential losses;
• incidental losses;
• shipping delays;
• customs delays;
• courier errors;
• import charges;
• business interruption;
• lost profits;
• loss arising from reliance on website information.

Any liability shall not exceed the purchase price paid for the artwork concerned.

27   Governing Law

These Terms shall be governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

28   Changes to These Terms

The Gallery may update these Terms, Policies, and Notices from time to time.

Updated versions become effective when published on this website.

Continued use of the website constitutes acceptance of any updates.